Client Rights & Complaints

Client Rights

As a consumer of Spindletop Center, you have certain rights that are to be respected and implemented by the staff providing you services. Therefore, Spindletop Center ensures that all individuals are treated with the utmost dignity and respect.

The following people and agencies protect your rights:

  • Spindletop Center Rights Protection Officer

  • State of Texas 

  • Health and Human Services Commission (HHSC)

Review the consumer handbooks and client Rights Resources to learn more about your rights.  ​

We desire to address any complaints affecting an individual's rights, quality of care, or situations that concern an individual's health, quality of care, and safety. Attempts will be made locally to address and resolve concerns promptly.

To report fraud concerns, or if you have questions regarding federal or state regulations or our Code of Ethics, contact the Spindletop Center Compliance Hotline: (833)382-6655 (toll-free number). Note: Please follow the instructions on the recording.
All reports or inquiries will be anonymous to the extent allowed by law. You may also contact the Health and Human Service Office of the Inspector General at 1(800)447-8477 (1(800)HHS-TIPS).

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24-Hour Toll-Free Crisis Hotline: 1(800)937-8097