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Substance Use Recovery Complaint Process

For complaints related to our substance use disorder services, please request our SUD Service Grievance Form from staff or contact the Rights Protection Officer at (409)784-5550. We will look into your complaint within 24 hours and provide you with a response within seven days.

If you disagree with the response you have received, you have the right to contact Health and Human Services Commission at the following:


  • Complaint hotline: 1(800)458-9858 - Option 6

  • Email:

  • Fax: (833)709-5735

  • Mail: Health and Human Service commission - Complaint and Incident intake mail code E-249

P.O. Box 149030 | Austin, Texas 78714-9030


For complaints regarding TDCJ Private Facilities, contact the following: 

TDCJ Private Facilities Contract Monitoring Oversight Division - (936)437-7397
Texas Department of Criminal Justice
Offender Grievance Program
P.O. Box 99 | Huntsville, TX

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24-Hour Toll-Free Crisis Hotline: 1(800)937-8097

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