For complaints related to our substance use disorder services, please request our SUD Service Grievance Form from staff or contact the Rights Protection Officer at (409)784-5550. We will look into your complaint within 24 hours and provide you with a response within seven days.

If you disagree with the response you have received, you have the right to contact Health and Human Services Commission at the following:

 

• Complaint hotline: 1(800)458-9858 - Option 6

• Email: cii.sa@hhs.texas.gov

• Fax: (833)709-5735

• Mail: Health and Human Service commission - Complaint and Incident intake mail code E-249

P.O. Box 149030 | Austin, Texas 78714-9030

(788)787-8999

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For complaints regarding TDCJ Private Facilities, contact the following: 

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TDCJ Private Facilities Contract Monitoring Oversight Division - (936)437-7397
Texas Department of Criminal Justice
Offender Grievance Program
P.O. Box 99 | Huntsville, TX
(936)437-4875