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       Public Policy : Complaint Process


GENERAL REVENUE

To file a complaint about IDD General Revenue Services you may contact:

Toye Babb, Director of Authority Services
409-784-5564 or 1-800-317-5809
Toye.babb@stctr.org
or
Lisa Gibbs, Chief IDD Officer
409-784-5461
lisa.gibbs@stctr.org



HOME AND COMMUNITY-BASED SERVICES WAIVER PROGRAMS, TEXAS HOME LIVING WAIVER PROGRAM COMPLAINT PROCESS


To file a complaint about an IDD Waiver Program you may contact:

Karan Shay
Director, IDD Residential Services
409-784-5469 or 1-800-317-5809
karan.shay@stctr.org
or
Lisa Gibbs, Chief IDD Officer
409-784-5461
lisa.gibbs@stctr.org

The Rights Protection Officer can be contacted for any of the above programs at:
Patricia Allen, Rights Protection Officer
409-784-5550-or 409-550-7499
patricia.bowlen@stctr.org

If, after speaking with Spindletop Center representatives, your concern has not been satisfactorily resolved, you may file a complaint with: HHS IDD Ombudsman
1-800-252-8154 OmbudsmanIDD@hhsc.state.tx.us

To file an allegation of Abuse, Neglect, or Exploitation, you may contact:
DFPS (Department of Family and Protective Services) 1-800-647-7418

It is our desire to address any concerns affecting an individual's rights, quality of care, or situations which pose a threat to an individual's health and safety. Attempts will be made to address and resolve concerns in a timely manner on the local level.

Should you wish to make a complaint to HHS or DFPS, it is suggested you have the following information ready:

Your name, address, and phone number (optional, but important).
Name, address, and city of the facility, agency, or provider about whom you are concerned.
Details of the event or issue about which you wish to make a complaint. Specific information about the date, day of the week, and time of day when the problem was observed, as well as the name of the individuals involved, will assist investigators.

Complaints may be anonymous, but it assists the staff investigating the complaint to know who you are and where you can be reached if more information is needed. Also, it is the only way to let you know the results of the investigation. The identity of all complainants and residents is protected by law.

If, your complaint requires an on-site investigation, it will be prioritized according to federal and agency program regulations/rules and referred to HHS regional office, Community Mental Health and Intellectual Developmental Disabilities Center Rights Protection Officer, or Regulatory for an onsite investigation. Complainants are notified of the findings by regional staff at the conclusion of the investigation. On-site investigations are not pre-announced.


Compliance

To report fraud concerns, or if you have questions regarding federal or state regulations or our Code of Ethics, contact the Spindletop Center Compliance Hotline: 833-382-6655 (toll free number) Note: Please follow the instructions on the recording.

All reports or inquiries will be anonymous to the extent allowed by law. You may also contact the Health and Human Service office of the Inspector General at 1-800-447-8477 (1-800-HHS-TIPS)



WELLNESS AND RECOVERY HOPE CENTER COMPLAINT PROCESS

To file a complaint about the Wellness and Recovery Hope Center please contact Spindletop Center's Regional Director Robin Meek at 409-839-2233

 


Spindletop Center (409) 839-1000 655 S. 8th Street * Beaumont, TX